Politique d’expédition

🌍 We Ship Worldwide

At Branding Custom, many of our products are made specifically for each order. This made-to-order approach allows us to produce each piece carefully while minimizing unnecessary waste.

Because production requirements vary depending on the product, production times are shown on the applicable product page and may differ from one item to another.

🛠️ Production Times

Production time refers to the time required to manufacture and prepare your order before it is shipped.

Typical production times may include:

Custom Enamel Products: approximately 10–12 business days
Other Custom Products: 5–7 business days

Please note that production times are estimates and may occasionally vary depending on order quantity, design complexity, production requirements, holidays or other circumstances.

📦 Shipping & Estimated Delivery

Once production is complete, your order will be dispatched using the shipping method available for your destination.

Estimated shipping/transit times are displayed where applicable at checkout or on the relevant product page.

Please remember:

Estimated Delivery Time = Production Time + Shipping Time

For example, if a product requires 10–12 business days for production, shipping time begins only after those 10–12 business days have been completed.

Delivery dates are estimates and are not guaranteed.

🎨 Design Mockups

Mockups are provided only when requested or when otherwise stated for the product.

If you request a mockup before production begins:

Your mockup will be sent to the email address provided with your order.
Please monitor your inbox as well as your spam or junk folder.
If you have not received your mockup within 5 business days, please contact us at contact@brandingcustom.com so we can assist you.
We may send reminder emails if we have not received your approval.
If a mockup remains unanswered for 15 days, we may cancel the order or proceed with production at our discretion where reasonably appropriate.

Production does not begin until the required mockup approval has been received.

Any delay in approving your mockup will therefore extend the estimated delivery date.

Please review your mockup carefully before approving it, as production will be based on the approved design.

⏳ Extended Delays

Although most orders arrive within the expected timeframe, occasional delays can occur because of customs inspections, carrier disruptions, weather, holidays, or other circumstances outside our reasonable control.

If your order has not arrived within 30 business days after dispatch, please contact us at contact@brandingcustom.com so we can investigate the shipment.

🚫 Non-Delivery

If an order remains in transit for more than 45 days after dispatch and is confirmed or reasonably considered lost or non-delivered, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

This does not apply where delivery has failed because of circumstances attributable to the customer, such as an incorrect or incomplete shipping address, refusal of delivery, or failure to cooperate with the carrier or customs authorities.

🔍 Order Tracking

Once your order has been dispatched, tracking information will be provided where tracking is available.

Please monitor your tracking information regularly.

Once a shipment reaches your destination country, a local delivery carrier may complete the final delivery. Customers may occasionally need to contact the local carrier directly regarding delivery appointments, missed delivery attempts, address clarification, or collection.

⚠️ Shipping Address

Please make sure your shipping information is complete and accurate before submitting your order.

If you notice an error, contact us at contact@brandingcustom.com within 12 hours of placing your order.

We will make every reasonable effort to update the address if the order has not yet been dispatched, but address changes cannot be guaranteed once processing or shipping has begun.

Refunds or free replacements may not be available where delivery fails because:

An incorrect or incomplete address was provided
The customer refused the shipment
The customer failed to collect or accept the shipment
The customer failed to respond to reasonable requests from the carrier or customs authorities

Additional shipping charges may apply if an order must be shipped again because of one of these circumstances.

🌐 Customs, Duties & International Orders

We use DDP (Delivered Duties Paid) shipping for many destinations wherever supported in order to minimize unexpected customs charges for our customers.

Duties and applicable import charges are currently covered by us for deliveries to:

United States, United Kingdom, European Union countries, Australia, China, Turkey, Qatar, Canada, Mexico, Singapore, Malaysia, Japan, Hong Kong, Kuwait, Saudi Arabia, Indonesia and South Korea.

Customers in these destinations should generally not be required to pay additional customs duties upon delivery.

For destinations where DDP shipping is not available, customs duties, import taxes, brokerage charges, or other government-imposed fees may apply and may be the responsibility of the recipient.

Customs requirements and carrier services can change, so the treatment applicable to a shipment may depend on the destination and shipping method available at the time of the order.