Refund policy

Thank you for shopping with BrandingCustom.com. Every item we create is made specifically to your order, so our return policy is designed around the custom nature of our products.

Custom-Made Products

Because our products are personalized and produced to your specifications, we generally cannot accept returns or exchanges for reasons such as change of mind, ordering the wrong size, or no longer needing the item.

We will, however, make things right if:

  • You receive the wrong item

  • Your product arrives damaged

  • Your product has a manufacturing defect

  • Your order materially differs from the approved design or specifications

Depending on the issue, we may provide a replacement, refund, or other appropriate solution.

30-Day Issue Reporting Period

If your order arrives damaged, defective or incorrect, please contact us within 30 days of delivery.

Email us at [contact@brandingcustom.com] with your order number, a description of the issue, and clear photographs where applicable.

If a return is required, we will provide return instructions. For qualifying issues caused by us, return shipping will be covered by BrandingCustom.com. In some cases, we may be able to resolve the issue without requiring the item to be returned.

Final Sale and Discounted Items

Products marked Final Sale or purchased under certain promotional or clearance offers are not eligible for return or exchange.

However, this does not prevent you from contacting us if the product arrives damaged, defective, or incorrect.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If there is a problem, email us at [contact@brandingcustom.com] as soon as possible. Our team will review the issue and work with you on the appropriate resolution, which may include a remake, replacement, or refund.

Refunds

If a refund is approved, it will be issued to your original payment method.

Refunds are normally initiated within 3–5 business days after approval. Your bank or card issuer may require additional time to display the refund on your statement.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at [contact@brandingcustom.com].

European Union — Custom Goods Exemption

For customers located in the European Union, products that are manufactured or personalized according to your individual specifications are generally exempt from the standard 14-day right of withdrawal under Article 16(c) of Directive 2011/83/EU.

This applies because customized products are produced specifically for the individual customer and ordinarily cannot be resold.

Any mandatory consumer rights relating to damaged, defective or incorrectly supplied goods remain unaffected.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided production has not already started.

To request a cancellation, contact us at [contact@brandingcustom.com] as soon as possible.

Because our products are made specifically for each customer, orders cannot normally be cancelled once production has started.

If your cancellation is approved, the refund will be issued to your original payment method, normally within 3–5 business days.

Need Help?

If you have any questions about your order, return eligibility, cancellation, or refund, please contact us by Email: [contact@brandingcustom.com]